Return policy

At Ynotecart, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, our Return Policy ensures that the process is as smooth and easy as possible. Please take a moment to familiarize yourself with the terms and guidelines of our return policy.

1. Eligibility for Returns

We accept returns on most products within 30 days of the delivery date. However, to ensure a seamless return process, the following conditions must be met:

  • Unused and Unopened Items: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must not have been altered, washed, or damaged in any way.

  • Original Packaging: Items must be returned in their original packaging, including all accessories, tags, and documentation. If the packaging is missing or damaged, the return request may be rejected.

  • Proof of Purchase: To process the return, you must provide proof of purchase. This could be your original receipt, order confirmation, or tracking number.

  • Return Window: All returns must be initiated within 30 days of receipt of your order. After this period, unfortunately, we cannot offer a refund or exchange.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene reasons, customization, or other considerations. These items include:

  • Personalized or Custom Products: Any items that have been customized, including engraved, monogrammed, or personalized items, are not eligible for return unless they are defective or damaged.

  • Sale or Clearance Items: Items purchased at a discount, on sale, or from a clearance section are considered final sale and cannot be returned.

  • Perishable Goods: Certain products, including food or consumables, cannot be returned for hygiene and safety reasons.

  • Gift Cards: Gift cards are non-returnable and non-refundable.

If you’re unsure whether your product qualifies for a return, please contact our customer service team for clarification.

3. How to Initiate a Return

To initiate a return, please follow the simple steps below:

  1. Contact Our Customer Service Team: Send an email to [email protected] or call +1 603-231-7875 to notify us of your intent to return the product. Please include the following information in your request:

    • Order number
    • Item(s) you wish to return
    • Reason for return

  2. Return Authorization: After we receive your request, our team will assess your return and provide you with a Return Merchandise Authorization (RMA) number along with instructions on how to send the item(s) back.

  3. Packaging: Please ensure the item is securely packaged for the return journey. We recommend using the original packaging to prevent any damage during transit. Be sure to include all original tags, accessories, and paperwork.

  4. Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or an error occurred on our part.

  5. Return Address: Use the address provided with your RMA number. Please write the RMA number on the outside of the return package to ensure your return is processed efficiently.

4. Return Shipping Costs

  • Customer Responsibility: For most returns, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance if the return value exceeds $50, as we cannot guarantee that we will receive your returned item if it is lost in transit.

  • Ynotecart Responsibility: If the item is defective, damaged upon arrival, or if we made an error in your order, we will cover the cost of return shipping. In these cases, we will provide you with a prepaid return shipping label.

5. Refund Process

Once we receive your returned item and confirm that it meets our return policy, we will process your refund. The following conditions apply to refunds:

  • Refund Method: Refunds will be issued to the original method of payment used for the purchase. For example, if you paid via credit card, the refund will be processed back to that same card.

  • Processing Time: Please allow 5-7 business days for your return to be processed once we receive it. Once your return is approved, the refund will be issued. The time it takes for the refund to appear in your account will depend on your payment provider and may take 5-10 business days.

  • Refund Amount: The refund will be for the full purchase price of the product minus the original shipping charges, unless the return is due to a defect or error on our part.

  • Partial Refunds: In some cases, if the item is returned in used or damaged condition, a partial refund may be issued. This will be evaluated on a case-by-case basis.

6. Exchanges

If you would like to exchange an item for another product, size, or color, we ask that you follow the return process outlined above. After we receive your returned item, you can place a new order for the product you wish to exchange for.

Unfortunately, we cannot guarantee the availability of exchange items, as stocks may vary, but we will do our best to accommodate your preferences. If you wish to exchange for a different item and the new item is priced higher, you will need to pay the difference.

7. Damaged or Defective Items

We take great care in ensuring that all items are in perfect condition before they are shipped. However, in the rare event that you receive a damaged or defective item, please follow the steps below:

  1. Report the Issue: Contact our customer service team at [email protected] within 7 days of receiving your order. Include your order number and photographs of the item(s) showing the damage or defect.

  2. Inspection: Upon receiving your report, our team will assess the situation and determine whether the item is eligible for a replacement or a full refund.

  3. Replacement or Refund: If the item is found to be defective or damaged, we will provide you with a return label and cover the return shipping cost. Once the item is returned and inspected, we will issue either a replacement or a refund, based on your preference.

8. Final Sale Items

Certain items are considered final sale and cannot be returned under any circumstances. These items are clearly marked as such at the time of purchase and may include products from clearance or sale sections, as well as items with specific conditions or limitations.

Final sale items cannot be exchanged, refunded, or returned, so we encourage you to carefully review product details before making a purchase.

9. Your Rights

In addition to the return and exchange options outlined above, you may have additional consumer rights based on your location. For example, in some regions, you may be entitled to a statutory cooling-off period or other protections under local consumer law.

If you believe you are entitled to such rights or if you need further clarification on your legal options, please reach out to our customer service team, and we will work with you to resolve the matter.

10. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please do not hesitate to contact us. Our customer service team is here to assist you:

  • Email: [email protected]
  • Phone: +1 662-705-9557
  • Address:1458 Evers Ave, Westchester, IL 60154, United States
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

Our team is dedicated to providing the best possible customer experience, and we will do everything we can to ensure you are satisfied with your Ynotecart experience.